27 | Finding Confidence, Not Putting Classes to Sleep, and Tech Challenges - Listener Questions

Annie: Good morning Leah.

Leah: Hey Annie, how are you?

Annie: I'm great. How are you doing?

Leah: Doing well. We got a cold snap this week in Houston, and it was literally 32 degrees this morning.

Annie: What?
Leah: I know, right? So I had to drive my kiddos to school because you can't send kids on a bus at 32 degrees.

Annie: Your buses don't even have heating, right?

Leah: Right. My sister laughed at me because she's like, literally my kids have stood on the bus stop and it's negative three or something. She's said, Leah, freezing's not that bad. Just sit at the bus stop for five minutes, but it was pretty funny. They were terrified.

Annie: It was 23 here, which we get those temperatures, but that's more like January. That's when it gets really cold.

Leah: It seems like this cold snap blew through all of the States. So anyway, somewhere someone that's listening to us is probably in a nice warm, wonderful place on a beach, I hope.

Annie: I would love to think of somebody on a beach and I would love for that person to be me, but it's not. I'm here in my office, recording the podcast with Leah, and before we get to the content of today's episode which is listener questions, just want to tell you that today's episode is sponsored by the Lactation Private Practice Essential Toolkit and you can use code PODCAST for 10% off in the store and that's a really nice discount. It gets updated all the time. I've got a lot of things in the works ready to add to the toolkit and anyone who purchases you get upgrades for life. You never pay anything anymore, so go to paperless lactation.com/toolkit and use code PODCAST and you will get 10% off.

Leah: I've got to just give props to the toolkit. It's one of my favorite things that I have that I can refer to all the time and the updates are amazing. I really love it and it helps me stay on top of what's new, what's come out, what's changed. I really appreciate all the hard work you do for that, Annie. So thank you.

Annie: Well, speaking of hard work, I know that we're always all working hard on our private practices and so Leah, you have a marketing and motivation tip for us today. So tell us how you're going to motivate us this week.

Leah: Yes. You know when I'm thinking about marketing tips, I wanna work in more motivational 'change the way you're thinking about things' thoughts, and I was like, you know what? I'm just going to doing that because so much of marketing is putting yourself out there and thinking about what you're doing, so sometimes just the motivation will help us as well. So my motivation tip today is probably one of my favorite motivation tips, which is progress over perfection. I think this is a real hang-up for a lot of us because especially in the social media world, just with life in general. You get on social media, everybody's perfect, all their perfect pictures and their perfect lives and they're going on all these places and putting this amazing content out there. You start to really want to put content out there, but you might look at what's out there and you're like, ah, well I don't know how to make a video as good as that, or I'm not sure if the meme that I want to make is going to be as catchy as that meme and we might start a lot of comparison and then you're like, well, if I can't be perfect, I'm not going to do it at all. And that will keep you stuck where you're at forever and ever. Perfection is never going to be the end goal. It's progress. So put what you got out there and keep going.

Annie: And isn't that like just what we tell the families that we work with? We're never trying to get them to reach some place where everything is going to be perfect all the time. It never is. But we tell them to celebrate anything, any progress, and to just keep moving forward. That's the most important thing.

Leah: Yes, and I think it's harder for us to accept that because as business owners, I think there's just so much pressure, especially when you look around and you see all the content around you and there's just so much content out there now and some people are doing amazing things, which is wonderful, and it makes you kind of feel small. These people do this amazing, amazing work. How do I compare to that? But you do. Your voice is special, it's different and what will resonate with a family might be the exact way you explain something. And so definitely put yourself out there ,even if you don't think you've got it perfect and you'll learn and you'll grow and you'll tweak along the way and it'll get better and better. So that's my motivation for today. Get yourself out there. Don't worry about being perfect. Just keep making progress.

Annie: I love it. I love it. So speaking of making progress, we always love hearing from our listeners because you tell us great things about where you're at in private practice. You tell us you know all the awesome things that you're doing. You also tell us where you're struggling and what questions you have, and today we're going to answer or attempt to answer some listener questions and give some ideas to some of our listeners who gave us permission to share their questions on the air. So our first question for today is, I have been listening to a few episodes, but I am still so lost as to what the first step would be to take on my journey. I am up for a potential inpatient lactation position, but I know after listening to your show that I want to be in private practice out in the community eventually. I'm just so scared because I feel like I know nothing. I'm obviously more experienced in the first few days of life. So how do I build my practice and skills beyond that and start practicing? How did you both start out? Do I just have to dive in after laying a foundation for my business as you talked about in your podcast, and you can find that in episode one? I'm going to get back on Facebook and try to find IBCLCs in my area to possibly shadow and mentor me. Oh my goodness. This is such a juicy question. There's so much in here. And the first thing I want to say is you're telling us that you know nothing? Hello?? Did you become an IBCLC? Did you....just crazy to do that?

Leah: Definitely.

Annie: So what do you want to say to our listener?

Leah: Yes, first and foremost, I think it's awesome that you've already started thinking about some of the first steps that you would do, and those were some of the first things that I'd tell you to do, like I'm going to see if there's anyone around me that's in private practice that might be willing to mentor me or let me shadow them so that I can learn more. I think that's awesome. Was going to reach out on Facebook to get more information. You know, really making sure that they're setting up their business and getting a good foundation laid down. I mean, you're already there thinking, so I know already, but you're definitely not somebody who knows nothing. You are on the right track and Annie and I definitely have a couple of additional tips that I think would be really helpful. So Annie, what would you say? What are the first things that you're thinking for this IBCLC?

Annie: Well, your first instinct to try to find local IBCLCs that you can shadow is a perfect one. And honestly, you're never too far along in your career in private practice not to benefit from shadowing. I last week shadowed a respected colleague of mine on a home visit because I wanted to see her perspective on a really complicated situation that I was out of my depth on and I loved it, and then we went out to lunch after. It was great because it's amazing having lunch with other lactation consultants - it's the best - and you might need to compensate that person for their time, but that is going to be money well spent because when you're paying you can also then pay additional time for answering questions to say here's what I saw, here's what you said. Can you tell me a little more about that? And I think any of us, you know, anyone who's open to having you come along is also going to be really interested in sharing with you their decision making process and I just find that so valuable. I've had people shadow me and I really like it because I feel like it keeps me sharp.

Leah: I would agree. The other thing I was thinking of was if there is a breastfeeding support group in your area, because if you're really used to inpatient and only seeing first few days of life, you might not even really have a good grasp on what are families that are breastfeeding two month-olds struggling with, or what are some common challenges that we're seeing in that first month of life or at four months or at six months, calls that you could definitely get a call about. And so not to go in and give your advice or anything, but just ask a breastfeeding support group if you could just come in and be a listener and just listen to some of the concerns from the families, and that would give you some places to go and build your skills. Okay, this family was talking about challenges with teething or different things like that that you could go and do some research on and sharpen your skills with commonly asked questions. I think that's a really great way to start somewhere with like what do I even need to know to work with a four month old?

Annie: And so the thing with that is that you're going to end up in a consult where something comes up and you don't know the answer. That's totally going to happen. And when that happens, don't be afraid to say, you know what? I'm actually not sure about that. I would love to write that down and I'm going to look it up later. And I've even said to people, would you mind if I shared some of this information with my mentor and get a different perspective or with my colleague? And I've never had anybody say no.

Leah: Absolutely, I've had the same thing.

Annie: They seem to appreciate that you're not coming in there as the expert with the magic wand, but that you're willing to admit where you have reached the end of your abilities or knowledge that you can summon up in that present moment. And the more you do private practice, the more you're going to have at your fingertips. That just takes time. None of us on the very first consult were like boom, boom, boom. I got this. Especially if you recently took the exam and you're like, I know how many kilo calories are in an ounce of breast milk but I don't know like X, Y and Z about breastfeeding at three weeks. Now I'll tell you, I have a lot to say about three week-olds and breastfeeding and cannot for the life of me tell you how many kilo calories are in an ounce breast milk, so I'm basically screwed when I have to take the exam again in 2021. I'll have to study, but...

Leah: We will be studying.

Annie: There's a learning curve and you can do it. You learned what you needed to learn for the exam and you can learn on the go if you're willing to be open and transparent with your clients, and establish those resources where you can reach out for more information. What else, Leah?

Leah: I think trying to find a way to get more follow-up visits in. You could do free or discounted follow up visits because that's where a lot of learning happens because you're going to give this family a care plan and then check in in a week or so and really get a lot of feedback on how effective was your care plan, what worked, what didn't work. And I think this is how we really hone our skills. But if you don't see the family again, you might miss having that feedback on what was effective, what wasn't effective. So I think that's really important.

Annie: Totally. And offering those in person at a discount or even for free saying, you know, I'm going to give you a free follow up and you don't have to advertise it. You don't have to put it on your website - I'm the lactation consultant who does follow ups for free - because that can really come back to harm you in the long run if you get known that way. But when you're in the consult with the family and you say, you know what? I would really love to come back and see you guys again. I know it's hard to get insurance to actually reimburse for this, so let me just come back. I'm not going to charge you for the second visit, and then they're invested in it too. You've given them something and then I think you're going to go really far with that family, building that trust where they're going to say, wow, she cares enough about me that she actually wants to come back, and that's also great for building testimonials from happy families.

Leah: Yeah, definitely. Absolutely. And sometimes you might be in a more rural area or you might not have that many LCs around you that you could shadow and getting even online help and mentors, you might reach out to somebody that you respect online and find out if they'd be willing to mentor you. It's best I think if it's in person because everything's always easier in person, but even if you had something online, and then there's so many great resources online as well with the Facebook groups where people are sharing case studies and then you're hearing maybe 30 different LCs give their feedback. I mean, that's an amazing way to learn as well.

Annie: One of my favorite online resources for super tough clinical situations is Lactworld and you might not be aware that Lactworld is a non-profit and if you join Lactworld, their memberships are very, very inexpensive. We're talking $12 a year and all of that money goes to subsidize continuing education and also training for aspiring IBCLCs in communities that lack resources. So really with an international focus, but they're giving discounts on some continuing education. I know they've just launched a couple recently and they're going to plan for more, so if you're a Lactworld member, you can also get these continuing education opportunities and so I would really recommend checking out that Facebook group. Be willing, listen and learn in there. There's tons of incredibly smart people in that group because honestly, continuing education I think Leah, you would probably agree with me that can you ever get enough?

Leah: No, never. And I also have an addiction, but I do think that this world of lactation is constantly changing. We're constantly getting new information, new perspectives. The more and more IBCLCs we have out there that are getting to see things from different perspectives because they have maybe different backgrounds and training. I think that's pulling in so much more just growth in our field, and you've got to stay on top of that. I mean, it's just an essential of you, especially if you're in private practice. You've got to pursue that on your own, which means that you're responsible for learning those new things that are coming out and kind of staying on top of that. There's so many wonderful resources, so many great continuing education and not just about the first week of life. There's just the whole spectrum of lactation you can get great continuing education on. So I think that's a call for all of us, not just the newbie, but even all of us that have been in it a while can continue our education.

Annie: Well, I hope we've given you some good ideas for making the plunge and following your private practice dreams, and can you just let us know how things are going with you. You can send us an email at hello@lactationbusinesscoaching.com. We would love to hear a follow-up. So Leah, what is the next question?

Leah: Okay, so teaching strategies. I always put my class to sleep. I need ideas, help in ways to be engaging to my classes. I've taught classes to parents, nannies, businesses and healthcare providers on many different subjects. The information is interesting because breastfeeding is incredible, but I need better teaching skills. Help.

Annie: I don't know if I'm the best person to help you with this question because I, in another lifetime, taught college students and let me tell you, there is nobody that can sleep during a class like a college student.

Leah: Oh for sure.

Annie: So I don't know.

Leah: You've seen plenty of eyes just roll back in their heads and pass out, I'm sure.

Annie: Completely. I mean I think that definitely when you're a teacher you also have to be part entertainer and put on a bit of a song and dance show.

Leah: Oh my gosh, that is so much the truth. So much the truth. So I do a lot of teaching and I definitely had a couple of things that came to mind right away. I know we can completely nerd out on breastfeeding and how amazing breast milk is and how the biology and physiology and all of that can be, but a lot of times I think that's where we lose our families is because we're getting a bit too technical, a bit too sciency. And they're like, I just want to know how in the heck is this kid going to suck on my nipple and that'd be okay. That's all I care about and they're just trying to wrap their head around how does this actually work? So I think it's great to throw in some fun facts and quick little titbits about some interesting facts about breastfeeding that might be motivational, but I do think you have to be careful not to get too technical, and I've seen that happen before where I find that if I'm getting too deep in some technical areas that I'm losing the crowds, and then you're like, let me do a song and dance for you and get you back online with me. So that would be one of my first things.

Annie: I think it's important to break down who your audience is, and so you had mentioned that you're teaching classes to parents, to nannies or caregivers, to businesses and to healthcare providers, and those audiences are all going to have really different needs and goals. So for example, parents, like Leah was saying, they just want to know that it's going to be okay and that they're not going to ruin everything, and so a lot of times, those kinds of classes are about ... you can be really engaging in terms of getting them to participate, talking with each other, building some community in the room where people can realize, Oh, I'm not alone with my question and I'm not the only one experiencing this, versus I'm going to be receiving information from someone up front. I read this great comparison about effective speakers who talked about the difference between the Sage on the stage and the Guide on the side, and that when you're talking with parents, you're the guide on the side. You're like, I'm here with you. I'm not up here delivering you information that you have to receive and then you have to do it, and you're on your own and there's a way to do it right and there's a way to do it wrong, which means you're probably going to do it wrong, which is how we all kind of hear that stuff. It's up to us. So really showing people what they're able to do. That starts with getting them talking about what they're worried about, what they're concerned about. Whereas when you're talking with healthcare providers, they want to see the evidence. They want to know how's this backed up. Does this actually make sense? How can I implement this with my patients with the limitations that I have? Businesses are going to want to know the bottom line. Why on earth should I let anybody take time off from work to go pump? What is the research that shows that this is something that's actually be beneficial to my organization? Which the research is actually quite good on that. And then with nannies, you know that's often a class where you're probably having these people that really care about building more skills with feeding babies. And so by empowering them, by really speaking into here's how you're already great with babies and here's how you can become even better at something that you're already good at. That really helps them, so having them talk about what they love about taking care of babies, what's their favorite thing the work that they do, what draws them to it, that can really help people when they feel like I'm part of this class and that it's going to have value to me specifically and personally. That's when they're going to be paying attention.

Leah: Absolutely. I love all those points. Those are so, so important and I love just the focus on thinking about your audience and where they're coming from, and I have done that a lot with the different groups that I work with as well so I think that's a great tip. I like to use a lot of visuals. I think people are just so driven by what we see now, even more than any other time because we have something new and exciting in front of our face all the time on our phones and on our computers. And I think we're more visually driven and people want those visual engagement. So if you have some kind of PowerPoint presentation, you're gonna want to be thinking about that. We don't wanna just throw a bunch of words up there but actually have some good visuals to tie in the things that you're saying, so that really can keep people engaged in what you're talking about. You don't have want to have too many words just so that they'll read the slide and then they're kind of tuning you out because they're just taking that in and then they drift off to sleep because reading put you to sleep. So I think that's really important. And then the other thing I wanted to share was just like hands on activities keep people really engaged, so get them moving, get them doing things throughout the visit... not the visit, the class, excuse me. And I love having enough dolls and breasts for everyone to hang on to them for the whole class is my favorite. If I have too big of a class, I run out and we have to share. But I really like to have and you'll see throughout the class they're holding onto the baby and messing with the baby and then they'll kind of fiddle with the boob and look at it and everything and then I can engage them throughout the time, just different skills that we're teaching from latching to burping to all the different things that they can be doing, massage and hand expression and they have it right there and that's been really helpful in my classes as well.

Annie: I believe it. I mean, we know how important modelling is for acquiring information and for building those new connections in our brains, and so seeing, even being shown here's how it feels on my body, but also I'm looking across someone else in this class and I'm seeing how they're holding this pretend baby and those mirror neurons are firing away and building those pathways. I remember in the breastfeeding class that I took when I was pregnant with my older daughter, the teacher, Leanne O'Connor had us hold babies and I was holding mine. I'd been a babysitter since I was 12, more than half my life, and I held the baby like you hold a baby, and she just came up, she's like no, no, like this, and she turned the baby belly to belly. And I was like, Oh! Oh! And I never forgot that moment, and I think about that when I'm teaching it to clients in consults. I just remember that a-ha moment. I'll never forget that I didn't know that was how you held a baby.

Leah: It's so crazy how little moments like that stick with us. It's really powerful when we tie in those emotions with the learning and the hands on and the mirror neurons. It just really, really helps with teaching. So I hope those are some good tips on keeping your classes awake, and we'd love to hear more because I know there are some amazing IBCLCs out there that listen to our podcasts that are amazing teachers and have great, great ideas. One of the things we're always saying like, I need people to create this. One of the things people need to create is like how to teach lactation, but also then to have pre-prepared classes that people could go out and teach. I just think that's such a good idea. I know, right?

Annie: Hello??? I want that too. Okay, done. Sign me up. Here's my credit card.

Leah: Right.

Annie: So our last question is also highly charged with emotions around learning new things. So our listener wants to know how on earth does anyone transition to a new HER? I am so swamped, I can't even think of the steps to make it easiest to switch. Ugh!!

Leah: Yeah, I'm right there with that person.

Annie: Yeah, you're trying to transition to a new platform right now and how's that been going for you?

Leah: Swamped. I'm sitting in a swamp basically, with this listener. It's definitely overwhelming. I think the hardest thing is just your processes are all gonna change. And so you have to really think about here are the steps we used to take to schedule a visit, get the forms out. I mean there's just so much change in the processes and then we have to think through how will the new process goes so that way we're not driving blind. And that's just been an interesting journey. You know, we gave ourselves a deadline, so we're getting on the squeeze here and trying to make the last tweaks and last processes. And I know so much of it will be working it out as you go. You get as much as you can with the kinks worked out, the big ones and then the little ones will have to come as you start working through it. But you, Annie, are the expert on this. I know you've changed tech platforms because you test them all the time and I know you've changed platforms a thousand times. So tell me your secret in ways. Let us know.

Annie: I have changed platforms. I've also worked with a lot of people helping them change platforms and transition to new charting platforms. So EHR stands for electronic health records, so these are the systems that you're using to work with your clients' records. So appointments, scheduling, intake, charting and reporting and secure messaging are all what's handled in these platforms and either when people are going from never having used an EHR platform to using one, that learning curve, it's hard but I'm telling you it is so hard to move from one that you're already using to another one and that can be for many different reasons. Sometimes it's pricing, sometimes it's about features and if you're happy with your platform, just stick with it because there is no perfect platform is the main thing that I've learned while doing this. But in my own practice, for the platforms that I recommend to people, I've actually used them with my own clients for a period of time, long enough where I can actually get a feel for the workflow and how it is for my clients, how it is for me, make tweaks and adjustments, and that transition makes me stupid every time. My consults go twice as long. I am charting at home because I can't get anything done during the visit because I don't know where anything is. I'm tired. I'm often overlapping. So I'm phasing out clients on one platform while ramping up clients in a new platform. So at one point, this is crazy. I had clients on three different platforms at one point last summer and I was like, who are you? Where am I? When am I, I don't even understand, and so I really relate to that feeling and the big tip that I have that I tell people, which is you need to be gentle with yourself about this, and just like with your motivation at the beginning, you're not going to have it right as soon as you launch. You're going to find stuff that you want to change as you work through the process and that's fine. A great tip that I have for people for getting used to a new platform is to start out by running the appointment scheduling and the intake through the platform because that's easy. You make your intake forms the way you want them to look, the client fills them out. They're just filling out a form. It's easy for them.

Leah: They've never worked on this platform before, so it's new to them no matter what.

Annie: Exactly.

Leah: So it's not a big deal. Yeah, that makes sense.

Annie: So you get the information that you want. Then I recommend printing out the intake so you have a paper copy in your hand, and then I also recommend either printing out, either just charting on the intake form with pen or printing out your charting templates. A lot of the platforms let you do that, get a paper version, a PDF export of your charting template and charting on paper, then go home and input that into the EHR platform. So that is going to take 80 times as long as charting a visit during the visit, but that is how you learn because then you're going to become familiar with where everything is, and how the workflow takes place and happens and then be able to make those changes that you want. Expect that it's going to be slow for your first few clients, but you'll get there, and just build in some extra time for charting outside the visit.

Leah: I think that's so important because I was actually thinking of that myself. I'm going to have to not
have back to back to back clients as we transition. I'm going to need to give a little wiggle room and I love the idea of printing it out because I also was thinking that if the client's giving you maybe some information or something and you can't find where it is, it's so hard to fumble around a computer, but if anything you could in the margin just start scribbling down whatever and then find where it goes later if you need to, and you can't really do that when you're on a computer in the charting platform. There is no scribble box, you know? So I think that's a great way to really learn where everything is placed too because once you start writing it down you're like, okay that actually goes over here and that kind of things. I love that tip. I actually am going to use that for sure when we start our big move. We're right on the cusp of it, and I love the idea of don't be too hard on yourself because I'm definitely worried about that.

Annie: You know, I have another tip about that too because you did call it a big transition and sure, but also kind of know it's just a computer. It's just where your clients live and sometimes the more of a ... I mean it all depends on what gets you motivated and gets you actually moving to make the change. But sometimes giving yourself an arbitrary launch deadline of like, I'm going to launch by the first of the month and if I'm not ready, because that gives you a lot of pressure to say, well I have to be ready. I have to be perfect because as of this day we're using this platform. But that is not true. As of that day, you're using two platforms until your clients who are in the old platform are done seeing you for visits. Right. So this may be weeks or months. I mean that's why I ended up having the three client platforms, cause I had somebody who was the baby was five months old and she wanted me to come back, and so I had to go back to the old platform. It can be more helpful to say, get things where you feel like, okay, I've done all the customizations that I want. I feel pretty comfortable with where things are, and the next client is going to be on the new platform.

Leah: Yeah. Makes sense.

Annie: And to then say, okay and now the one after that or to say we're going to start all of our new clients on the new platform and just start opening up some appointment slots on the online scheduler and see what happens and be comfortable with yourself that it doesn't have to be. You're not really making a switch. Very few people that I work with are migrating old clients into the new platform. That certainly can be done. I don't recommend it because that's a lot of extra work. There are reasons why you might want to do it, but I think if you know what those reasons are, then you're the one who should do it, and if you can't think of why you would do that, then you're not meant to do it. Don't do it.

Leah: It doesn't make sense in our type of practice cause we usually don't see people for years and years and years where we need to be able to chart on them continuously. It does make sense to maybe make sure you have everything in the old platform, secure and saved and all of that, but then be able to just move on. One of the questions I had for you Annie, and thinking about this for ourselves was about scheduling. So if you are on say an old scheduling platform and we'll just use Acuity for example and maybe the new EHR has their own embedded platform. What have you seen people do for that part of the transition? Because I just am trying to put my head around like how do you do that with your website and everything?

Annie: Yeah, so I'm actually going to give that to you as our tech tip for the episode because there is a workflow way to prevent double booking when you might be running two different calendars. Okay. So in this scenario that you're describing, you might have your old clients who have a link, they have a link to your Acuity calendar. It might be in a followup email that you're sending or they're just in that platform. They're in that system. Your new clients are all going to be in your new platform. Let's say it's IntakeQ for example. I'm picking on Acuity and IntakeQ because they were recent sponsors of the episode, but Practice Better has an online scheduler. Milk Notes has an online scheduler. So you know it's also all sponsors. We love you all. Thank you. So what you would do is you really need to have a repository where your calendars can talk to each other, and so if you're in the U S you need that to be HIPAA-compliant and so either G-Suite or Office 365 offer HIPAA-compliant calendars where you can then have your Acuity calendar push and pull data from that G-Suite calendar. The IntakeQ calendar can push and pull data from the G-Suite calendar. Actually IntakeQ only integrates with G-Suite. So we're going to use G-Suite, not Office 365 - sorry, Microsoft, don't mean to cause you any harm, take business away from you. So with G-Suite, that means that your new clients coming to your visit are going to be able to schedule through the new scheduler, but any appointments that you are making in Acuity for your old clients are going to block time. They have to pass through that G-Suite calendar in order for that time blocking to happen. And that can also then mean that when you go on vacation, you're not putting that vacation into your charting platform calendar. You're actually putting it into your G-Suite calendar where it can tell any calendar that needs to know I am on vacation or we are on vacation. So that is what I would recommend doing. And for your old clients, I would wager that if there are anything like my clients, they're actually not coming to my website to book follow-up visits. They're texting me and saying, can you come back? Or I've made the follow-up appointment with them during the consult and I'm actually racking my brain to think of... I maybe have had two clients since I've been using online scheduling, which is now several years that I've been doing online scheduling, maybe two people who surprised me by booking a follow-up visit through my website without talking to me first. Like twice. They're all asking me when are you available. So then that kind of negates the whole 'they're going to go to my website and not understand what they see'. And then I can go into ... so say new clients are in IntakeQ, old clients are in Acuity from that recurring client. I just go back to my IntakeQ calendar, which will show me because of this G-Suite pass through where I'm blocked from Acuity, I won't be able to schedule them there and then I can schedule them in Acuity. Acuity is gonna pass throughG-Suite and tell IntakeQ that I'm not available now for any new clients coming through IntakeQ.

Leah: Gotcha. That's perfect.

Annie: So the tech tip would be really think of G-Suite calendar as a pass through that prevents double booking.

Leah: Awesome. That is a great tip. Thank you so much. You helped me specifically. I think that is
awesome and I'm so happy that I have that information and I'm sure there are many, many people out there that are having their minds blown as well. Like, oh, it's not as hard as we thought it was going to be. I just foresaw a lot of juggling and screaming at computers, but no. No, we're not. We're just going to thank G-Suite and move on.

Annie: We really are.

Leah: Awesome.

Annie: This is so fun as always.

Leah: I know, and I love listener questions so much.

Annie: Me too. So keep them coming and we will talk to you soon.

Leah: Awesome. Bye. Bye.

Annie: Bye